Delivery & Returns
Delivery Options
We deliver to all states and territories across Australia, including residential and business addresses, PO Boxes, and parcel lockers. No international shipping.
Delivery fees starts at $10 for orders under A$150 and takes 3-7 business days from shipment date. Free shipping for orders over A$150.
Orders received after 11:00 AM will be packed on the following day. Orders received before 11:00 AM are typically packed the same day.
Order Tracking
After your order is paid for and shipped, you will receive an email with a tracking number. This tracking number allows you to monitor when your order is dispatched and scheduled for delivery to your residence. If delivery is unsuccessful (no one is home), you can pick up your goods from your local Australia Post office.
To check your order status, use the tracking number and link provided in your shipping confirmation email.
If you allow product exchanges, it can be a nice alternative to refunds. Explain to your customers how to choose a better size or give any other instructions they may need.
Discreet Packaging
Our parcels and packages are completely discreet. There are no details about the contents or Super Cheap Tobacco visible on the exterior of the box or satchel. We recognize that everyone's situations vary, and we prioritize discreet packaging. You can confidently receive your parcel at your home or office, as there will be no indication of what's inside.
For smaller orders, we utilize moisture-resistant mailbags to provide protection against tears and punctures.
For larger orders, we opt for robust cardboard boxes filled with packing peanuts. These boxes are securely sealed with heavy-duty packaging tape to ensure safe delivery of your items.
Refund
We do not accept any refunds, returns or exchange due to the nature of our products, health regulations, and legal restrictions. Each order is carefully packed and inspected before shipment, cases of defect or missing items are extremely rare. That said, if you believe there is an issue with your delivery, please contact our support team immediately for assistance.
Contact
Do you have any questions or concerns? Our support team is here to help with the answers and solutions you need. Reach out to us via email or WhatsApp.
Open hours
Daily 07:00 AM - 11:00 PM
Contact info